Returns and exchanges
We always hope that our designs will give their new owners many years of enjoyment.
To make sure that all customers are fully satisfied with their jewellery, ORSKA accepts returns of orders purchased in the online boutique, within 14 days of delivery.
To return the purchased products:
- fill out the return form, available below,
- send it along with the proof of purchase to the following address:
T: 507 150 900
- The returned product cannot bear the signs of use and must be packed in the original packaging.
- The cost of sending the jewellery to the ORSKA studio is covered by the customer.
It is possible to exchange jewellery for a model at the same or a higher price, within 30 days of receipt of the product, upon presentation of a proof of purchase.
Products can be exchanged for items of the same or higher value. The exchanged product cannot bear the signs of use and must be packed in the original packaging.
To exchange the order, send the jewellery to the address indicated above, along with contact information, receipt and the information about the wish to exchange the product.
A new piece of jewellery must be ordered via the ORSKA website by selecting payment upon receipt or bank transfer as a method of payment and by adding the information about the wish to exchange the product in a comment to the order.
In response, the information about the possible value of payment upon receipt or bank transfer will be sent.
In case of doubt, please contact us.